smotion offers you two subscription types: User and Explorer

The difference between these two subscription types is the rate you have to pay for charging your vehicle on the smotion network. For more information, please view the pricing page.

If you have a SwissPass, you can use it to charge your vehicle at the charging stations in the smotion network.

Not yet registered

You can register here for smotion with your SwissPass.

Already registered

You can add your SwissPass to your smotion account at any time via your profile.

You can consult the prices on our pricing page.

To make charging your vehicle as convenient as possible, we provide you with two different ways of paying:

At the end of each charging session or instant reservation, the transaction amount will automatically be debited from your credit card.

Please note that, if your smotion account is in credit, it will be used to collect the transaction amount. If this credit is not sufficient, the remainder will be charged to your credit card.

You can top up your smotion account at any time using the following payment methods:

• Common debit and credit cards
• Bank Transfer

Please note that, if you pay by bank transfer, it may take several days to complete the transfer.

At the end of each charging session or instant reservation, the transaction amount will automatically be debited from your smotion account.

The charging station map shows you all the charging points that you can access.

You can display the stations that are compatible with your vehicle by using the filters just above the map.

Charging time depends on several factors, including the vehicle's battery capacity and charging station power.

(Battery capacity) / (Charging station power)

Take the Renault Zoe, for example:

It takes 2 hours to charge a Renault Zoe at an 11 kW charging station.

Charging electric vehicles in roaming mode means that user can charge their vehicles at a charging station outside of their home network (located in the same country or abroad).

Using your smotion account, (depending on the kind of subscription you choose) roaming enables you to access all the public charging stations in Switzerland and more than 66,000 charging stations throughout Europe. This number is constantly rising, along with the growth of public charging networks.

Access to roaming is reserved for subscription-paying "EXPLORER". To become a member, click here.

To start charging your vehicle, you just need to swipe your smotion card or badge over the charging station. You can also initiate charging using the smotion mobile app.

The SwissPass cards are compatible with smotion. Technically, they also work on networks with which we have a roaming agreement. However it can happen that the charging stations of networks outside smotion are not compatible with the SwissPass cards. In this case, SwissPass users can use the smotion application to use the charging station.

The cost of charging can vary a lot, depending on the country and the charging network.

smotion operates two pricing plans:

• a pricing plan based on the power for charging on other networks inside Switzerland
• a pricing plan based on the power for charging on other networks when abroad

These prices are subject to change without prior notice, depending on price changes on other charging networks. We advise you to always check the pricing terms and conditions on our website before charging your vehicle.

You should contact the telephone number for assistance that is usually displayed on the charging station.

If a station can be reserved, you will see the "Reserve" button next to the station's picture.

If a station can be reserved, you will see the "Reserve" button next to the station's picture. You can choose the duration of your reservation, and the price will be calculated automatically.

You can see the details of your reservation at any time on your dashboard.

The station operator is free to set the reservation price, as well as the fine that will be charged to users if they do not use the station that they have reserved. You can view the rate charged at each station via the station map, on the smotion website and in the mobile app.

Please note that parking costs are not included in the charging price.

Yes. You can cancel your reservation at any time via your "Dashboard", provided that it has not already been terminated. You will be billed for your reservation on a pro-rata basis according to its duration, i.e. from the moment you reserve the station until you cancel your reservation.

Charging speed depends on several factors: the model of your vehicle, the type of battery, the state of charge of the battery, and the outdoor temperature, in particular.

Also, the recharging power is not constant, but changes according to the state of charge of the battery. Charging power will change, rising to a maximum threshold before falling again when the battery is fully charged.

At the present time, there is practically no vehicle capable of recharging electricity so fast.

In order to ensure the best service for our members, it is important that each user free up the space at the charging station as soon as his or her vehicle is charged. You can avoid this penalty by freeing up the space within minutes of the end of your charge.

Charging power fluctuates during the same charge. The price is calculated according to the power supplied. If it decreases, your price also drops. The final price is calculated based on the average charging power of your vehicle.

Charging speed depends on several factors: the model of your vehicle, the type of battery, the state of charge of the battery, and the outdoor temperature, in particular.

To estimate charging time, divide the number of kWh lacking by the power of the charging station. Charging time (hours) = battery capacity (kWh) / charging power (kW)

Note that recharging power is not constant, but changes according to the state of charge of the battery. Charging power will change, rising to a maximum threshold before falling again when the battery is fully charged.